First, you can try back to home and enter the game again
If the problem still, close the game and close LOTTERYADDA app, restart again.
If not works, try to take a screenshot or record a video, contact our customer service and send your screenshot or video to us. Let us help you.

Do you run out of your phone disk space?

Remove apps and useless photos, movies, and data to release more than 100MB for your system to work. (recommend 1GB free space)

Do you turn off your internet?
Stop airplane mode and turn on your 2G/3G/4G/5G/Wifi network to try again.

Are you using anti-virus software?
Maybe you are blocked by your anti-virus software, try to add LOTTERADDA to whitelist or close anti-virus software before you start to run.

Unable to install app from Google play?
Please check the official troubleshooting steps:
https://support.google.com/googleplay/answer/7513003

If you still couldn't download or install from Google Play:
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Try download apk installer to your phone directly:
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Step1: First, you should allow download from our website.
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Step2: Second, you should allow installation from apk.

Step3: Waiting process to finish.

How to contact customer service?
You can find customer service on the Wallet screen at the top place with an earphone button
Then pay patient to wait for our agent to contact with you
Note: Customer service may be busy to answering some time, you can leave message and wait for reply back soon